Frequently Asked Questions

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General Questions

No. CertManager isn’t a PLM, QMS, or ERP system, and it isn’t trying to be one. These systems serve very different purposes within an organization. 

CertManager is designed to complement your existing systems, not replace them, by specifically managing all of your organization’s compliance data, including Declarations of Conformity, licenses, certifications, technical documentation, and other critical compliance records that too often live across disconnected systems, folders, spreadsheets, and email threads. 

Not at all. Whether compliance is managed by one person or a larger team, CertManager  centralizes records, supports change management (critical components, regulations, standards) automates renewal alerts, and reduce the manual effort required to stay organized. We offer plans designed to support organizations of any size, so you can choose the level of access and functionality that fits your needs. 

Adoption is key to the success of any compliance platform. That’s why CertManager was built to fit the way your team already works, not force them into a new process. Whether you need a specific TCF, DoC or certificate for an audit, customer request, or internal review, AI-assisted search makes it easy to find the information you need without digging through shared drives, spreadsheets, or old email threads. 

No. CertManager does not certify products or guarantee compliance. Its role is to help your team manage the information and documentation that supports your compliance efforts. CertManager tracks important tasks and dates, helps ensure you don’t miss a recertification, provides insight into the  impact of changes to critical components, regulations and standards that may  affect the validity of your existing certifications or requirements for new ones. 

Pricing & Onboarding

Not necessarily. There are various options: from a month-to-month, no commitment plan for small teams that want flexibility, with plans stepping up all the way to an enterprise level agreement for larger or more complex organizations. Your CertManager contact can help you figure out which fits your team best. 

We start with a conversation to understand how your team manages compliance data today, where the gaps are, and what you’re looking for. From there, we’ll walk you through CertManager with a focus on the features most relevant to your needs and answer any questions along the way. We’ll also discuss whether CertManager is the right fit for your organization, along with what pricing and onboarding would look like. 

Onboarding timelines depend on the size of your organization and the plan you choose. We’ll develop a detailed onboarding plan and schedule based on your specific needs, with the goal of getting your team up and running as quickly and efficiently as possible. 

Yes. CertManager scales with you, and higher tiers unlock more users, and products as your compliance needs grow. 

Onboarding is always included. Additional support plans are available for purchase.